Information we collect
We collect information that you choose to provide, including:
- your name, email address, phone or WhatsApp number, safari interests, filming preferences and message when you send an enquiry;
- your email address, optional name, consent wording, signup source and signup date when you join our mailing list;
- your acknowledgement that you are responsible for appropriate travel and medical insurance; and
- limited technical information needed to operate and protect the site, such as an IP address used for short-term spam and security controls and ordinary server request information handled by our hosting provider.
Please do not put payment-card details, passport copies, medical records or other highly sensitive information in the enquiry form. If information of that kind is needed later, our team will explain an appropriate way to provide it.
How we use it
We use personal information to:
- receive, assess and reply to safari and filming enquiries;
- prepare proposals and, if you proceed, administer your safari;
- send newsletters, safari updates and occasional special offers only when you have chosen to receive them;
- record and respect subscription and unsubscribe choices;
- protect the website and forms from misuse, spam and security threats;
- meet legal, accounting, safety and dispute-resolution obligations; and
- improve our service using feedback and operational information.
We rely on your consent for promotional email. Enquiry information is used to take steps you request and to communicate with you. Other limited use may be necessary for legitimate website, security and legal purposes, subject to applicable law.
Services that help us
Personal information is disclosed only where reasonably necessary to:
- Cloudflare, which hosts and protects the website and keeps the private backup record of newsletter consent and status;
- Resend, which securely delivers website enquiries and maintains the authorised newsletter audience and unsubscribe status;
- CM Safaris team members and email providers who need the information to answer an enquiry or administer a safari; and
- professional advisers, regulators, authorities or other parties where disclosure is required by law or reasonably necessary to protect rights, safety and security.
These services and team members may process information in countries other than yours. Where applicable law requires it, we take reasonable steps to use providers and arrangements that protect information during an international transfer.
How long we keep information
We keep information only while it serves the purpose for which it was collected, supports a legitimate recordkeeping need, or must be retained by law. Our normal schedule is:
| Record | Normal period |
|---|---|
| Enquiry that does not become a booking | Up to 24 months after the last meaningful communication. |
| Confirmed safari, contract and transaction records | Normally seven years after completion or the final transaction, or longer if law or a claim requires it. |
| Active newsletter record | Until you unsubscribe, the address becomes unusable, or the mailing list is closed. |
| Consent and unsubscribe evidence | A minimal suppression record may be kept for up to seven years so we can prove and continue to respect your choice. |
| Security and anti-spam information | Short term, normally no more than 90 days where controlled by CM Safaris, unless an incident requires investigation. |
Information may remain briefly in protected backups after removal. We may retain a record longer when required by law, for an active dispute or to establish, exercise or defend legal rights.
Email updates and unsubscribing
Joining the mailing list is optional and is separate from making a safari enquiry. If you tick the email-updates box on the enquiry form, or sign up on the newsletter page, your email is added to the CM Safaris newsletter audience in Resend and a private consent record is kept in Cloudflare.
Every promotional campaign should contain an unsubscribe link. Using that link marks the address as unsubscribed in both systems so it is excluded from later campaigns. You can also ask to unsubscribe by emailing hunting@cmsafaris.com. We will action the request promptly and, where New Zealand law applies, no later than five working days.
Unsubscribing from marketing does not prevent necessary one-to-one messages about an enquiry, booking, safety matter or service you requested.
Cookies, embeds and analytics
At the date of this policy, the public CM Safaris website does not use advertising pixels or third-party analytics cookies. Essential technical storage may be used to operate, secure and administer the service.
Some pages contain YouTube content using YouTube's privacy-enhanced domain. YouTube may still receive technical information when a video is loaded or played. External services have their own privacy terms. If we add non-essential analytics or advertising technology later, we will update this notice and request consent where the law requires it.
Security
We use reasonable technical and organisational safeguards, including HTTPS, access controls, private storage, form validation, rate controls and trusted service providers. No internet service can guarantee absolute security, so please use the enquiry form only for the information it requests.
Your choices and rights
Depending on the law that applies to you, you may ask us to confirm whether we hold your information, provide access, correct inaccurate information, delete information no longer needed, restrict or object to certain use, or withdraw marketing consent. You may also complain to the privacy regulator in your country.
Email your request to hunting@cmsafaris.com. We may ask for reasonable proof of identity before disclosing or changing personal information. Some requests are subject to lawful exceptions.
Children
This website and its enquiry forms are intended for adults. A person under 18 should use the site with a parent or guardian and should not submit an enquiry independently. If you believe a child has supplied personal information without appropriate involvement, please contact us.
Changes and contact
We may update this policy as the website, service providers or legal requirements change. The date at the top identifies the latest version. Material changes will be highlighted where reasonably practicable.
For a privacy request, newsletter preference or question, email hunting@cmsafaris.com, or write to Opping Investments trading as Charlton McCallum Safaris, 14A Yellowwood Lane, Kambanjie, Harare, Zimbabwe. For information about enquiries and bookings, also read our Safari Enquiry & Booking Notice.