Check who sold the product
Direct CM Safaris purchase: If you completed checkout on shopcmsafaris.com and your order confirmation is from CM Safaris, the direct-purchase terms below apply.
Affiliate purchase: If a button such as “View on Amazon”, “Buy on Amazon” or another external-retailer link took you to a different website to complete payment, that retailer is the seller. See section 08 below.
Change-of-mind returns for direct purchases
You may request a change-of-mind return within 30 calendar days after delivery.
The item must be unused, unworn, unwashed, unaltered and in resaleable condition, with all original tags, accessories, manuals, seals and packaging. You must also provide your order number or other proof of purchase.
Contact us before sending anything back so we can provide the correct instructions and return address. For an approved change-of-mind return, you are responsible for tracked return shipping. Original delivery charges are not normally refunded unless required by law.
Change-of-mind exclusions
Unless required by law, we do not accept change-of-mind returns for:
- personalised, customised or specially commissioned products;
- gift cards;
- underwear, opened hygiene-sensitive goods or opened sealed goods;
- perishable or hazardous goods;
- items marked “final sale” before purchase; or
- products that have been used, worn, washed, altered, damaged after delivery, or returned without original packaging and components.
These exclusions do not apply where a product is faulty, damaged, incorrectly supplied, or where applicable consumer law provides a remedy.
Exchanges
Exchanges are subject to availability. For online orders, we may process an approved return as a refund and ask you to place a new order for the preferred size, colour or product.
Faulty, damaged or incorrect direct purchases
Contact us as soon as reasonably possible if a direct CM Safaris order arrives faulty, damaged, incorrectly supplied, or does not match its description. Include your order number, a description and photographs where helpful, and keep the item and packaging while we assess it.
We will provide the remedy required by applicable law. Depending on the circumstances, this may include repair, replacement, exchange, price reduction or refund. CM Safaris will cover reasonable return shipping for an accepted faulty, damaged or incorrect-item claim.
Asking you to contact us promptly helps with an investigation, but does not reduce or replace your statutory consumer rights.
Refunds for direct purchases
Once an approved return is received, we will inspect it and notify you of the outcome. Approved refunds are normally initiated within five business days to the original payment method. Your bank or payment provider may require additional processing time.
Delivery charges are not normally refunded for a partial return. If the entire order is rejected because it was faulty, damaged, incorrectly supplied, or otherwise required by law, we will refund the amounts the law requires.
Order changes and cancellations
Contact us immediately if you need to change or cancel a direct order. We will try to help, but cancellation may not be possible once production or fulfilment has started or the order has been dispatched. Mandatory cancellation and consumer rights remain unaffected.
Affiliate purchases and external retailers
Some products on CM Safaris are promoted through affiliate links. When you complete checkout with Amazon or another retailer, your purchase contract is with that retailer, not PredaCore LTD or CM Safaris.
The external retailer’s returns, refunds, delivery, warranty and customer-support policies apply. Requests must be made directly to that retailer using its order details. CM Safaris cannot access the retailer’s order system or refund a payment it did not process.
CM Safaris may earn a commission from qualifying affiliate purchases, at no additional cost to you. This does not affect any rights you may have against the retailer that sold you the product.
How to start a return
Email renzpalermo470@gmail.com with your CM Safaris order number, the item, the return reason, and photographs if it is faulty, damaged or incorrect.
We will confirm eligibility and provide the correct instructions. Do not send a product to a manufacturer, fulfilment facility or the original shipping-label address unless we instruct you to do so.
Your consumer rights
Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded. For eligible New Zealand consumer purchases, this includes rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Greater mandatory protections in a customer’s country continue to apply.